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3. Support data-driven decision making

Why it’s important

The lack of good quality data can result in slow decision making and a lack of accountability. Data can help decision makers make better decisions that, in turn, lead to better outcomes for the public. Some decisions may be automated or semi-automated if appropriate safeguards are in place.

What it means

  • Decision makers have access to the information they need.
  • The municipality has appropriately skilled analysts.
  • There is an audit trail of the data and software used to make informed decisions.
  • The process is fully replicable, independent of the technology used.