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11. Make sure it works for everybody

Why it’s important

Services, reports and analyses (“Outputs) that use data must work for everyone who needs to use them including differently-abled persons and marginalised groups. Outputs that are inclusive, and accessible are better for everyone.

What it means

  • Meet accessibility standards, including both online and offline parts.
  • Allow data to be collected and presented in multiple languages.
  • Allow data to be collected and presented in multiple formats.
  • Carry out research with participants who represent the potential audience for the service, including people with access needs.