Why it’s important
Real-time services help the public get the help they need, and understand their rights and responsibilities faster. They reduce the amount of form filling and can speed up decisions.
Cities are complex so the totality of needs of a user’s needs are rarely met by a single department. Using data to join up services means more of a user’s needs can be met more of the time.
What it means
- services and analysts need real-time access to data
- using common identifiers and stadnards across datasets